Matt Gibson

Have you ever wondered how you could access your external hostnames, internal to your network connected via wifi, mobile devices or just plain old desktops? Today we found out we needed to. Our mobile devices require the use of external hostnames to sync data against. And it’s nice being able to use our external hostname [...]

Many of us need to run Support Software to keep on top of client needs and requests, as well as remove some of the burden from our support staff. Because of this need, we are using Kayako SupportSuite for our helpdesk application. While setting it up, we noticed that the latest release has a little [...]