Many of us need to run Support Software to keep on top of client needs and requests, as well as remove some of the burden from our support staff. Because of this need, we are using Kayako SupportSuite for our helpdesk application. While setting it up, we noticed that the latest release has a little [...]
You may have some difficulty with Ubuntu Server and VMWare Tools. Here’s how we got it working in the end: start vm # sudo mount /cdrom # cd /cdrom # cp *.tgz /tmp # cd /tmp # apt-get install build-essentials # apt-get install linux-headers-`uname -r` # tar xzvf vmtools<yourversion.tgz> # cd vmtools<yourver> # perl vmware-install.pl [...]
Many of you are project managers, and may be using Activecollab or ProjectPier. We were tired of their lame editor, so we decided to add TinyMCE into our installed version, both for ease of client use, and internal use. The instructions are very simple. 1. Go to ProjectPier, grab the latest version (or svn) 2. [...]
